Sometimes I think they are their own worse enemy. Lets face it, the PRODUCT is something we want, we deal with all the other problems to get and enjoy it...and we still want it. That's a damn good product in my opinion. In reference, for the brief time I was able to be in this morning with Kyrie, she commented to me how beautiful the game looks (taking the ferry from LL to the mainland and subsequent running to Ul'Dah). I agree, this game is breathtaking. All the hatred, rage, etc doesn't help SE's image or the games image for sure, but having tasted the goods, I'm hooked now I am a firm believer that perhaps SE should have gone "outside" of their bubble for some help on handling NA relations on this one. Get some ex-competitor employees who have seen the successes and failures of their companies and products to advise on possible issues and then research and plan accordingly.
We are told, and often, that Japanese players don't whine or ***** about the game. That getting feedback from them is difficult due to some sense of not wanting to offend, complain, etc. I get that, its a culture thing. NA on the other hand, we let it fly. We are the far opposite as well, going too far. Rants become fodder for the trolls and not all of us have leveled enough to take down trolls I honestly don't doubt that sometimes, SE doesn't know. They just don't know. Call it a lack of finger on the pulse in NA, or the inherit issues with translation (Eng to J isn't an easy one.... {party}{can i have it}{please} ... ).