Thread: Having issues? Common Install Problems.

Reading the forums it seems like we have some common install issues. I wanted to try to gather the info together in a simple post that would be easier to find then attempting to search. I will try to keep this up to date as I find them. Feel free to copy this or merge it into another post.

*** Work in Progress *** Feel free to contribute.

RECOMMENDED COMPUTER REQUIREMENTS:

Minimum Requirements: If your computer does not meet these you may want to think twice before you even attempt to install. Chances are high the game will not run at all.

Operating System: Windows XP SP3 1, Windows Vista 32bit SP2 / 64bit 2 SP2, or Windows 7 32bit / 64bit 2
CPU: Intel Core 2 Duo (2.0Ghz) or higher, or AMD Athlon X2 (2.0Ghz) or higher
RAM: Windows XP: 1.5GB or more, or Windows Vista/7: 2GB or more
HDD/SDD Space: Installation: 15GB or more ; Download: Space on the hard drive where My Documents is located should be 6GB or more
Graphics Card: NVIDIA GeForce 9600 series or higher with VRAM 512MB or more, or ATI Radeon 2900 series or higher with VRAM 512MB or more
Sound Card: DirectSound compatible sound card (DirectX 9.0c or higher)
Internet Connection: Broadband internet connection or higher
Screen Resolution: 1280 x 720 or higher; 32-bit
DirectX: DirectX 9.0c
Others: Mouse, Keyboard, and/or Gamepad

Recommended Requirements:

Operating System: Windows 7 32bit / 64bit 2
CPU: Intel Core i7 (2.66 GHz) or higher
RAM: 4GB or more
HDD/SDD Space: Installation: 15GB or more ; Download: Space on the hard drive where My Documents is located should be 6GB or more
Graphics Card: NVIDIA GeForce GTX460 or better with VRAM 768MB or more. ATI cards, anything above Radeon HD 5770.
Sound Card: DirectSound compatible sound card (DirectX 9.0c or higher)
Internet Connection: Broadband internet connection or higher
Screen Resolution: 1280 x 720 or higher; 32-bit
DirectX: DirectX 9.0c
Others: Mouse, Keyboard, and Gamepad


For Windows Vista or 7 you need to install the game as Administrator. Right click the installer icon and choose Run as Administrator.

Before installing FFXIV Retail Version first completely uninstall any beta versions that may currently be on your computer. Do not attempt to just simply delete the beta folders.. Go to Control Panel >Programs >Programs and Features >Uninstall a Program.

Before instillation temporarily disable any Anti-Virus or Internet Security Software until after then instillation has finished.

If you own an Alienware computer customized windows themes can cause the game patcher to stop responding. Uninstalling AlienGUIse should fix this issue.

Game updates are downloaded via Peer-to-Peer on networks which support UPnP, and UPnP settings will be required. UPnP is enabled under Windows 7 default settings. Unless you have previously changed these settings, no setup is required.

If you see that the downloader is not getting Remote Connections then you need to manually configure Port Forwarding. To do this you need to access your router. Port Forwarding Info: UDP - 55296 - 55551 TCP - 54992 - 55551

Issue:
"FINAL FANTASY XIV Version has stopped working "

Fix:
This could be a wide variety of issues. This most commonly happens when windows updates or video driver updates are missing.

Start > Control Panel >System and Security >Windows update
Direct X: Microsoft DirectX
Nvidia: Drivers - Download NVIDIA Drivers
ATI: Downloads

Issue:
Component: NewComponent2
File: E:\data\data2.cab
error: Data Error (cyclic redundancy check)

Fix:
Typically this error occurs when you have a badly damaged and scratched disk. In this case FFXIV is a duel layer disk. Most older dives just can not read this new type of disc. First check for a firmware update for your DVD-CD drive. If you simply can not get it to install you can either try to get somoene to re image the disk onto 2 disks your drive will read or install on another computer and copy the program from there. You can also do an ISO virtual disk image but I would only advise this if you are an advance computer user.

Issue:
Please install windows vista service pack 2 before proceeding.

Fix:
1. Browse to the DVD in Windows Explorer
2. Right click ffxivsetup.exe and click Properties
3. On the Compatibility tab, uncheck "Run this program in compatibility mode for:" (if you can't uncheck it, you probably need to click "Change settings for all users" at the bottom of the same dialog)
4. Reinstall normally


Issue:
Windows XP 64 bit. Installer stops saying it does not have hard drive space even if it does or FINAL FANTASY XIV has stopped working.

Fix:
XP 64 is not being supported. Microsoft did not make a service pack 3 for 64-bit, only 32-bit. Microsoft 64-bit doesn't need SP3 fixes. That is where the problem lies. FFXIV according to SE will not be supported for XP 64-bit since they require SP3. My only suggestion is possibly installing on another partition on the drive and then moving the files over. I am not very technical so other then that I don't have an answer for this one.

Issue:
After Square Enix splash screen and ping screen goes black and game seems to freeze.

Fix: (Thanks to RedHobbit on Zam forums)
On Windows 7 64-bit (and maybe other versions), if you have IE's security setting for the Internet zone set to high, the login page will fail to load in FFXIV. It doesn't matter what your default browser is, FFXIV always uses IE.

To fix this, you have 2 options:
1) Add the square enix sites to the trusted site zone
To do this, open IE and double click on the status bar on the bottom that should say something like "Internet | Protected Mode: On". This will bring up a dialog title Internet security. Click on the trusted sites zone. Make sure the slider is set to medium-high or lower and click Apply if you needed to change it. Click on the "Sites" button. A dialog will pop up titled "Trusted Sites". Uncheck the "Require server verification (https for all sites in this zone" check box. Edit the entry field labeled "Add this website to the zone" to say "square-enix.com" then click on the add button. It should show up in the list below.
2) Change the security setting for the Internet zone to medium-high or lower (not recommended)
To do this, open IE and double click on the status bar on the bottom that should say something like "Internet | Protected Mode: On". This will bring up a dialog title Internet security. Click on the internet zone and change the setting to medium-high or lower on the slider and click OK or Apply.

thanks btw found wat was wrong and u were right t again

Originally Posted by Cr@z!e

Hey can any1 answer me this im getting totally different problems, ive installed this game on my pc couple weeks back buh due to an virus infection i had to wipe my pc n reinstall windows, im trying to install this game again and im just having countless problems (windows service pack 3) (data disk) (diskette in from data file/ disk) <<< like wat the hell, if i install this game on my mums laptop is it possible to transfer it off my mums laptop then onto a portable harddrive/mem box w.e u wanna call it and then transfer it from that to my pc, will that work fine, plz help ! thanx

It's probably possible, but you'd be missing a lot of registry keys and I'm not sure how the game would like that, it could behave erratically. I'd grab Daemon Tools Lite, download the iso torrent [ FFXIV.torrent ] and install it via the virtual drive.

Yea I'd recommend installing from a ISO rather than trying to transfer the game over. FFXI had loads of problems when trying to do that. You'd most likely have to edit registries and if you don't know what your doing you can mess things up. So safe bet would be download the iso and install from there.

Originally Posted by lary1234

when I try to instal the disk it says "cannot find gamepad" what should I do?

Hmm I've never heard of a issue like that. You don't need a gamepad to play the game(I'm pretty sure I didn't get anything like that during installation).

If you can skip that step. If not and you have a gamepad plugged in and it's not recognizing it try unplugging it and going through the installation or see if your gamepad is hooked up right. If that doesn't work I would recommend asking on another forums these forums have been dead for a long time.

Hope you get it working.